In the ’80s, I was taught to double-space after every period. Don’t do this, people! This convention goes back to a time when typefaces dictated every character occupy the same space—whether it was the letter i or the letter o. Now software programs allow the right amount of space between…
When you’re communicating to staff, customers, vendors or the general public, consider the kind of information you’re sharing and then carefully choose the right tone to convey it. Read this recent article from the Globe Investor on how TD Canada Trust got it wrong.